Cancellation Policy

Cancellation Policy

Canceled Online Orders

Cancellation of Online Orders (Before Shipment)

• Customers can cancel their order within 24 hours of placing it, as long as the product has not been shipped.
• If more than 24 hours have passed since the order was placed and it has not yet shipped, the order cannot be canceled and will be subject to our Return Policy.

Card Processing Fee

If you request a cancellation after funds have been captured from your credit/debit card, PayPal account, or if your purchase is financed through a third-party provider (e.g., Affirm), 2.5% of the total purchase amount will be withheld from your refund.
This fee covers the non-recoverable card processing fees imposed by payment providers.

If you have any questions or need further assistance, please contact us at support@ebikefair.com.